7+ of the Best Shopify Helpdesk Apps in 2022

 7+ Best Shopify Helpdesk Apps selected from hundreds of Helpdesk reviews on the market (Shopify Apps Store, Shopify Apps) based on AVADA Commerce Ranking, which is comprised of AVADA Commerce scores, rating reviews, search results, and social metrics. The below reviews were hand-selected by AVADA Commerce experts; if your Helpdesk app does not appear on this list, please contact us. The best Helpdesk app collection is ranked and the price will begin at $0.25 on August 25, 2022. There are both free and paid Helpdesk applications or alternatives to Helpdesk.

#1 AVADA FAQs & Helpdesk by AVADA

AVADA FAQs & Helpdesk

AVADA FAQs & Helpdesk is an outstanding Shopify app with the aim of addressing customers' common and urgent concerns on time. With the FAQs popup and page, shoppers easily raise any questions and instantly find the answers anywhere on your store. If they are in emergency cases, multiple Contact us methods (WhatsApp, Phone call, Message, and Contact Form) are displayed to connect them with admins at a glance. Besides, buyers can effortlessly track their orders instead of waiting for responses from merchants.

This free tool helps e-businesses cut down support time and extra costs by providing popular information with an eye-catching FAQ interface. It also improves the customer experience and motivates them to complete their orders without hesitation. Consequently, Shopify merchants can increase conversion rate and achieve sales boost smoothly on the track.

Let's enjoy the AVADA FAQs & Helpdesk app and get started on dramatic revenue growth today!

Features Highlights

  • Show questions on popup widget and FAQs page
  • Design themes for the FAQs popup and page
  • Display Contact us methods and Order tracking
  • Configure FAQs interface
  • Provide FAQs report
Price: Free
Rating: 5 / 5

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#2 Re:amaze Live Chat & Helpdesk by Reamaze

Re:amaze Live Chat & Helpdesk

Re:amaze The Live Chat & Helpdesk app was created using cutting-edge technology to provide Shopify store owners with business-enhancing features. This Shopify app is not only a Live Chat app, but also a multiple channels helpdesk because it enables you to communicate with customers via email, Facebook, Messenger, Twitter, etc. In addition, shop owners can respond to all inquiries and fulfill all requests by communicating with customers. In addition, this app enables your store to connect with other Shopify stores, thereby increasing your revenue. In addition, the loading speed of your website will not be affected by the installation of this application because it provides SEO-friendly script loading. Moreover, this app is completely free and simple to install without coding experience. Re:amaze The Live Chat & Helpdesk app was created using cutting-edge technology to provide Shopify store owners with business-enhancing features. This Shopify app is not only a Live Chat app, but also a multiple channels helpdesk because it enables you to communicate with customers via email, Facebook, Messenger, Twitter, etc. In addition, shop owners can respond to all inquiries and fulfill all requests by communicating with customers. In addition, this app enables your store to connect with other Shopify stores, thereby increasing your revenue. In addition, the loading speed of your website will not be affected by the installation of this application because it provides SEO-friendly script loading. Moreover, this app is completely free and simple to install without coding experience.

Features Highlights

  • Provide customer Satisfaction Surveys and Ratings
  • Works with available Apps
  • Support FAQ management
  • Customize Response templates and email templates
  • Support Internal staff notes
Price: From $20/month. 14-day free trial. Additional charges may apply.
Rating: 4.8 / 5


#3 xSellco Helpdesk by XSellco

xSellco Helpdesk

xSellco Helpdesk is an efficient tool that aids e-commerce sites in answering merchants' numerous questions. xSellco provides a variety of unique features that allow your online stores to respond more quickly. Sellco's primary objective is to maximize customer satisfaction by providing quick access to buyers wherever they may be. All inquiries are routed to conversation boxes, where administrators can determine the best solutions. In addition, these customer requirements are listed in the order of "first come, first served," so administrators cannot be in a muddle when answering pop-up questions. Second, thanks to Sellco, you can manage the quality of customer support, regardless of whether your responses satisfy buyer demand. After that, you will likely modify the plan or sales staff in order to increase merchant loyalty. The most distinctive feature of the app is its ability to provide automatic translation. This feature is particularly useful when dealing with inquiries written in a language other than English. The app translates responses written in English into the customers' native tongue. That is so fascinating! How can online retailers utilize the application? Simply click the download button and use it. The app is completely gratis.

Features Highlights

  • Boost the speed of dealing customers’ questions
  • Provide translation features
  • Integrate with other e-commerce foundation
  • Analyze frequent questions
  • Customize the design
Price: Free to install. External Charges may apply.
Rating: 4.7 / 5

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#4 UVdesk eCommerce Helpdesk by Webkul Software Pvt Ltd

UVdesk eCommerce Helpdesk
Webbkul's UVdesk eCommerce is an intelligent tool designed to assist online retailers in managing customer feedback and needs. UVdesk offers numerous advantages to its users. First, UVdesk provides administrators of online stores with a quick and centralized method for responding to all customer inquiries sent via different channels. Additionally, the app integrates with Shopify, allowing you to easily manage the number of bookings within a day or week without leaving the Shopify Admin page. Additionally, UVdesk grants your Internet-based stores the right to creativity and administration. It indicates that the design and background theme can be altered to match the store's image. In addition, the workflow and traffic of responding become faster, allowing you to satisfy your customers and reduce their perception of waiting time. Last but not least, UVdesk is equipped with multiple advocacy channels, such as email, social media, marketplaces, and FAQs, to maximize the rate at which questions are answered. Specifically, in the Frequently Asked Questions section, the app automatically posts the most common issues and their solutions, allowing users to quickly find solutions. You are offered a 30-day free trial, after which you can upgrade to the enterprise plan for $36 per month. UVdesk's customer support will prove useful, so don't hesitate.

Features Highlights

  • Monitor the shopping process in convenient way
  • Offer in-time support
  • Deal with customer’s problems via some features
  • Connect with many other apps
  • Reduce customers’ query in answering
Price: $36/month. 30-day free trial.
Rating: 4.9 / 5



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